Terms & Conditions

Terms & Conditions for ordering through our online shop

Handmade Products

All our memorials are made by hand in prestigious studios in Bath and Bristol, when purchasing customers must understand that due to the nature of the craft involved variations will occur in size, shape, colour and pattern. Images and sizes provided are for guidance only but will be adhered to as closely as possible.

Payment

Items ordered online must be paid for in full at time of ordering, payment is accepted by credit / debit card or via PayPal. We can accept orders through mail order and payment by personal cheque (we never recommend cash to be sent through the post). Cheques will be cleared before memorials are made.

Delivery

We send all orders Royal Mail via First Class Recorded Delivery which will require a signature on receipt.

Order Cancellations / Returns Policy

Due to the nature of this product customers CAN NOT cancel orders when the ashes have gone to the glass blower for production of the memorial, or return orders for goods made to a customer's specifications e.g. personal commissions & engraved items.